town Hall problem
3 messages in this thread |
Started on 2002-08-28
town Hall problem
From: (mohmers@aol.com) |
Date: 2002-08-28 10:03:07 UTC-04:00
HI Mary, I wasn't aware all of this had gone on. I indeed did get permission to put TownHall's name on the website. I am not sure who you talked to and am sorry for the bother and additional expense of the closed account. I wish you had sent a note to me ...maybe I could have straightened things out.
I just spoke to TownHall last week and received NO indication that there was any problem at all. I will call them again today to to clear the air.
Once again I am very sorry.
Mohmers
Well, let me add my 2 cents here:
If you choose to order this way, make sure that you are willing to wait up
to several months for your check to clear, or use a money order.
I had closed my account in July after a long time of no activity and before
Town Hall sent the patches or cashed the check. And although the closed
account should have just bounced the check back to Town Hall, and I could
have sent them a replacement check, the check forced my count to reopen and
overdraw (because the bank hadn't teller hadn't properly closed the account,
I was told the first time). The check was for $10.75 and was written in
April.
More interessting than that was I had tried to call Town Hall Embroidery and
the local operator said there was no such listing. However, they are
apparently listed as Town Hall Archery, and answer the phone as Town Hall
Sports. I had left a detailed message on their answering machine about the
check the very day I had found out what had happened. No one bothered to
call me back. I thought I must have had the wrong number, but I emailed
mohmers and I had been right, so I called again.
This is where it starts to get interesting. I called back during business
hours and was put through to a woman who was very rude, terse, and
uncooperative, who claimed that they don't do patches for people, that she
had already complained and asked that her company name "be taken off that
internet thing" *last year* and still people are sending checks. And she
said that she wasn't even sure who it was in her company that was telling
people to order this way, but she was pretty sure it was a friend of one of
the workers there, but someone outside the company, still having people
order this way. She railed on about how she nor anyone else there has the
time to deal with this, that they only do large wholesale bulk patches.
Furthermore, she said she didn't want checks from anyone coming there unless
it was one check for the whole order. She also claimed that she ended up
paying postage on these small orders because people don't send the right
amount, but I told her that I had put much more postage on the return
envelope than was required. She said she would not send back the check for a
replacement, and when I asked if I could just speak to whoever sends their
checks to the bank, she refused, again saying that she had no time for any
of this and wasn't about to walk down to another part of the building
because she had work to do. Well, you can imagine my frustration. I was as
nice as I could be and pointed out that resending the check might reopen the
account and bounce again, causing me more problems, and her company would
still not get paid. I wanted to send a replacement check from my new bank
but I needed the old check. In the end, she agreed to take down my name and
phone number and put it on the desk of "the girl I think whose friend it is
that has people ordering these." Naturally, I never heard a word. What they
did was resubmit the check. And although my bank had assured me that one
check would not, could not, reopen the account, it did. I just got another
month's statement with the overdraft and associated fees. And no one at my
old bank has been able to tell me how this is happening (through the magic
of computers and their automated system, they think).
It seems to me that the woman I spoke to, who would not tell me her name,
was completely in a headspin over the patch orders or because someone hadn't
gotten permission to take the orders this way and was taking it out on me.
So, just be aware that whoever it is at Town Hall who supposedly does this
has created some rift within her company, and they *don't* return calls, at
least long distance ones. Unless Mohmers is going to see through the patch
ordering, I'd be very leery of doing business with that place.
Mary (RI)
----- Original Message -----
From: "A.D." <alwayschaos@yahoo.com>
To: <letterbox-usa@yahoogroups.com>
Sent: Wednesday, August 28, 2002 8:27
I just spoke to TownHall last week and received NO indication that there was any problem at all. I will call them again today to to clear the air.
Once again I am very sorry.
Mohmers
Well, let me add my 2 cents here:
If you choose to order this way, make sure that you are willing to wait up
to several months for your check to clear, or use a money order.
I had closed my account in July after a long time of no activity and before
Town Hall sent the patches or cashed the check. And although the closed
account should have just bounced the check back to Town Hall, and I could
have sent them a replacement check, the check forced my count to reopen and
overdraw (because the bank hadn't teller hadn't properly closed the account,
I was told the first time). The check was for $10.75 and was written in
April.
More interessting than that was I had tried to call Town Hall Embroidery and
the local operator said there was no such listing. However, they are
apparently listed as Town Hall Archery, and answer the phone as Town Hall
Sports. I had left a detailed message on their answering machine about the
check the very day I had found out what had happened. No one bothered to
call me back. I thought I must have had the wrong number, but I emailed
mohmers and I had been right, so I called again.
This is where it starts to get interesting. I called back during business
hours and was put through to a woman who was very rude, terse, and
uncooperative, who claimed that they don't do patches for people, that she
had already complained and asked that her company name "be taken off that
internet thing" *last year* and still people are sending checks. And she
said that she wasn't even sure who it was in her company that was telling
people to order this way, but she was pretty sure it was a friend of one of
the workers there, but someone outside the company, still having people
order this way. She railed on about how she nor anyone else there has the
time to deal with this, that they only do large wholesale bulk patches.
Furthermore, she said she didn't want checks from anyone coming there unless
it was one check for the whole order. She also claimed that she ended up
paying postage on these small orders because people don't send the right
amount, but I told her that I had put much more postage on the return
envelope than was required. She said she would not send back the check for a
replacement, and when I asked if I could just speak to whoever sends their
checks to the bank, she refused, again saying that she had no time for any
of this and wasn't about to walk down to another part of the building
because she had work to do. Well, you can imagine my frustration. I was as
nice as I could be and pointed out that resending the check might reopen the
account and bounce again, causing me more problems, and her company would
still not get paid. I wanted to send a replacement check from my new bank
but I needed the old check. In the end, she agreed to take down my name and
phone number and put it on the desk of "the girl I think whose friend it is
that has people ordering these." Naturally, I never heard a word. What they
did was resubmit the check. And although my bank had assured me that one
check would not, could not, reopen the account, it did. I just got another
month's statement with the overdraft and associated fees. And no one at my
old bank has been able to tell me how this is happening (through the magic
of computers and their automated system, they think).
It seems to me that the woman I spoke to, who would not tell me her name,
was completely in a headspin over the patch orders or because someone hadn't
gotten permission to take the orders this way and was taking it out on me.
So, just be aware that whoever it is at Town Hall who supposedly does this
has created some rift within her company, and they *don't* return calls, at
least long distance ones. Unless Mohmers is going to see through the patch
ordering, I'd be very leery of doing business with that place.
Mary (RI)
----- Original Message -----
From: "A.D." <alwayschaos@yahoo.com>
To: <letterbox-usa@yahoogroups.com>
Sent: Wednesday, August 28, 2002 8:27
Re: [LbNA] town Hall problem
From: M. (rid25751@ride.ri.net) |
Date: 2002-08-28 13:01:32 UTC-04:00
Hi, Kay,
Well, I certainly don't
blame you for my experience, so there is no need to apologize. As I said,
I sensed that this woman was frazzled and chose to take it all on me.
I had emailed you in July when the problem first was apparent and you sent me
their number, and thanked me for trying to straighten it out. I don't
know if having you call them would have made any difference; it may have.
I'm glad your contacts there have not been as rude to you as mine. I
think it's better that you are going to handle things for the group from this
point on.
Yes, please let me know if
you can figure out what is going on with that check. I just want it back
so I can send them a new one. AFAIK, my bank never paid it. But that
bank is very confused these days... and so am I, in turn. :-P I
certainly wouldn't want this mix-up to hamper anyone else's order from
LbNA.
Best regards,
Mary (RI)
----- Original Message -----From: mohmers@aol.comSent: Wednesday, August 28, 2002 10:03 AMSubject: [LbNA] town Hall problemHI Mary, I wasn't aware all of this had gone on. I indeed did get permission to put TownHall's name on the website. I am not sure who you talked to and am sorry for the bother and additional expense of the closed account. I wish you had sent a note to me ...maybe I could have straightened things out.
I just spoke to TownHall last week and received NO indication that there was any problem at all. I will call them again today to to clear the air.
Once again I am very sorry.
Mohmers
---
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Re: [LbNA] town Hall problem
From: Sheila Stewart (sheila27@tm.net) |
Date: 2002-08-28 10:27:35 UTC-07:00
YIKES..... I have already sent a
check and order forms some 2 weeks ago or so. Is there any way to check up on
orders already placed?
Thanks..
"PuppyLover"
Sheila Stewart
Attica MI
----- Original Message -----From: mohmers@aol.comSent: Wednesday, August 28, 2002 7:03 AMSubject: [LbNA] town Hall problemHI Mary, I wasn't aware all of this had gone on. I indeed did get permission to put TownHall's name on the website. I am not sure who you talked to and am sorry for the bother and additional expense of the closed account. I wish you had sent a note to me ...maybe I could have straightened things out.
I just spoke to TownHall last week and received NO indication that there was any problem at all. I will call them again today to to clear the air.
Once again I am very sorry.
Mohmers
Well, let me add my 2 cents here:
If you choose to order this way, make sure that you are willing to wait up
to several months for your check to clear, or use a money order.
I had closed my account in July after a long time of no activity and before
Town Hall sent the patches or cashed the check. And although the closed
account should have just bounced the check back to Town Hall, and I could
have sent them a replacement check, the check forced my count to reopen and
overdraw (because the bank hadn't teller hadn't properly closed the account,
I was told the first time). The check was for $10.75 and was written in
April.
More interessting than that was I had tried to call Town Hall Embroidery and
the local operator said there was no such listing. However, they are
apparently listed as Town Hall Archery, and answer the phone as Town Hall
Sports. I had left a detailed message on their answering machine about the
check the very day I had found out what had happened. No one bothered to
call me back. I thought I must have had the wrong number, but I emailed
mohmers and I had been right, so I called again.
This is where it starts to get interesting. I called back during business
hours and was put through to a woman who was very rude, terse, and
uncooperative, who claimed that they don't do patches for people, that she
had already complained and asked that her company name "be taken off that
internet thing" *last year* and still people are sending checks. And she
said that she wasn't even sure who it was in her company that was telling
people to order this way, but she was pretty sure it was a friend of one of
the workers there, but someone outside the company, still having people
order this way. She railed on about how she nor anyone else there has the
time to deal with this, that they only do large wholesale bulk patches.
Furthermore, she said she didn't want checks from anyone coming there unless
it was one check for the whole order. She also claimed that she ended up
paying postage on these small orders because people don't send the right
amount, but I told her that I had put much more postage on the return
envelope than was required. She said she would not send back the check for a
replacement, and when I asked if I could just speak to whoever sends their
checks to the bank, she refused, again saying that she had no time for any
of this and wasn't about to walk down to another part of the building
because she had work to do. Well, you can imagine my frustration. I was as
nice as I could be and pointed out that resending the check might reopen the
account and bounce again, causing me more problems, and her company would
still not get paid. I wanted to send a replacement check from my new bank
but I needed the old check. In the end, she agreed to take down my name and
phone number and put it on the desk of "the girl I think whose friend it is
that has people ordering these." Naturally, I never heard a word. What they
did was resubmit the check. And although my bank had assured me that one
check would not, could not, reopen the account, it did. I just got another
month's statement with the overdraft and associated fees. And no one at my
old bank has been able to tell me how this is happening (through the magic
of computers and their automated system, they think).
It seems to me that the woman I spoke to, who would not tell me her name,
was completely in a headspin over the patch orders or because someone hadn't
gotten permission to take the orders this way and was taking it out on me.
So, just be aware that whoever it is at Town Hall who supposedly does this
has created some rift within her company, and they *don't* return calls, at
least long distance ones. Unless Mohmers is going to see through the patch
ordering, I'd be very leery of doing business with that place.
Mary (RI)
----- Original Message -----
From: "A.D." <alwayschaos@yahoo.com>
To: <letterbox-usa@yahoogroups.com>
Sent: Wednesday, August 28, 2002 8:27
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